Shipping & Delivery Policy

Thank you for choosing our Truesterry.com for your culinary needs. We strive to provide you with a seamless and efficient shipping and delivery experience. Please take a moment to review our Shipping & Delivery Policy:

1. Delivery Area:
We currently offer delivery services within a specified radius or to specific regions. Please check the availability of delivery to your location before placing an order.

2. Delivery Timeframes:

The time frames of delivery is we take orders on weekdays and deliver orders on weekends.
We understand the importance of timely delivery. Our team works diligently to process and dispatch orders promptly. The estimated delivery timeframes will be provided to you during the checkout process. However, please note that unforeseen circumstances or high order volumes may lead to slight delays. We appreciate your understanding in such situations.

3. Delivery Charges:
Delivery charges may apply based on your location and order value. The exact delivery charges will be displayed at the time of checkout. We may also offer free delivery promotions from time to time, so keep an eye out for those.

4. Packaging and Freshness:
We prioritize the quality and freshness of the food we deliver. Our packaging is designed to maintain the integrity and taste of your order during transit. Special care is taken for perishable items to ensure they remain fresh upon arrival.

5. Order Tracking:
To keep you informed, we provide order tracking facilities. Once your order is dispatched, you will receive updates regarding its status and expected delivery time. You can track your order through our website or mobile application.

6. Delivery Instructions:
We understand that specific delivery instructions may be necessary in some cases. During the checkout process, you can provide any additional instructions or preferences for the delivery personnel to ensure a smooth delivery experience.

7. Customer Support:
Our dedicated customer support team is available to assist you with any delivery-related queries or concerns. Should you encounter any issues with your delivery, please reach out to us, and we will promptly address the matter.

We appreciate your trust in our food ordering website. Our goal is to provide you with a convenient and reliable delivery service to enhance your culinary experience. If you have any further questions or need assistance, please don’t hesitate to contact our customer support.

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