Cancellation and shipping policy
1. Order Cancellation: You can cancel your order within a specified timeframe after placing it. Please note that cancellation may not be possible if the order has already been processed or prepared. Contact our customer support as soon as possible for cancellation requests.
2. Refunds: If your cancellation request is approved, we will initiate a refund to your original payment method. The refund amount may vary depending on the cancellation timeframe and any applicable charges.
1. Delivery Areas: We offer shipping services to specified regions or within a certain radius. Please check if your location is within our delivery area before placing an order.
2. Delivery Timeframes: We strive to ensure timely delivery of your orders. The estimated delivery timeframes will be provided during the checkout process. However, unforeseen circumstances or high demand may result in slight delays. We appreciate your patience and understanding in such cases.
3. Delivery Charges: Delivery charges may apply based on your location and order value. The exact delivery charges will be displayed at the time of checkout. We may also offer free delivery promotions periodically, so keep an eye out for those.
4. Packaging and Freshness: We prioritize the quality and freshness of the food we deliver. Our packaging is designed to maintain the integrity and taste of your order during transit. Special care is taken for perishable items to ensure they arrive fresh.
5. Tracking and Communication: We provide order tracking facilities to keep you updated on the status of your delivery. You will receive notifications regarding the progress of your order and estimated delivery time. Our customer support is available to address any queries or concerns related to your shipment.
6. Address Accuracy: Please ensure that the delivery address provided is accurate and complete. We cannot be held responsible for delayed or failed deliveries due to incorrect address information.
7. Customer Support: If you encounter any issues with your order or delivery, please contact our customer support team. We are here to assist you and resolve any concerns promptly.
Please note that this policy may be subject to change, and any updates will be communicated on our website. We appreciate your cooperation and understanding regarding our cancellation and shipping policies.